Privacy Policy
We take your privacy seriously and are committed to protecting your personal information while providing exceptional financial stability analysis services.
Introduction and Scope
Smart Neuron Flow ("we," "us," or "our") operates smartneuronflow.com and provides financial stability analysis services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all users of our platform and complies with Indonesian data protection regulations, including Law No. 27 of 2022 on Personal Data Protection (PDP Law). By accessing our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information that identifies, relates to, or could reasonably be linked with you or your household. This includes:
Technical Information
Our website automatically collects certain information about your device and usage patterns:
How We Use Your Information
We process your personal data for specific, legitimate purposes that align with our business operations and your expectations:
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Providing financial analysis services | Contract performance | Contact details, financial information |
| Customer support and communication | Legitimate interest | Contact information, service history |
| Website improvement and analytics | Legitimate interest | Usage data, technical information |
| Legal compliance and record keeping | Legal obligation | All relevant personal data |
Data Sharing and Disclosure
We maintain strict controls over who can access your personal information. We do not sell your personal data to third parties. However, we may share information in these specific circumstances:
Service Providers and Business Partners
We work with trusted third-party service providers who assist in delivering our services. These partners are contractually bound to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by Indonesian law or regulation, including:
Your Rights and Choices
Under Indonesian data protection law, you have several important rights regarding your personal information. We're committed to honoring these rights and making them easy to exercise:
Access and Portability
You can request a copy of the personal data we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
If you believe any information we have is incorrect or incomplete, you can request corrections. We'll update your records promptly and notify any third parties who received the incorrect information.
Deletion and Restriction
You may request deletion of your personal data, subject to our legal obligations to retain certain records. You can also request that we restrict processing of your information in specific circumstances.
How to Exercise Your Rights
To exercise any of these rights, contact us at [email protected] or +6281933028183. We'll respond within 14 days and complete most requests within 30 days. You may also file a complaint with Indonesian data protection authorities if you're unsatisfied with our response.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational measures:
While we strive to protect your information using commercially reasonable means, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and how we use it:
| Data Type | Retention Period | Reason |
|---|---|---|
| Service-related communications | 3 years after last contact | Business relationship management |
| Financial analysis data | 7 years after service completion | Indonesian financial record requirements |
| Website usage data | 24 months | Analytics and improvement purposes |
| Marketing preferences | Until withdrawal of consent | Ongoing communication management |
International Data Transfers
Your personal data is primarily processed within Indonesia. However, some of our service providers may be located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place:
We will notify you of any significant changes to our international data transfer practices and obtain your consent where required by Indonesian law.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Smart Neuron Flow
Jl. Parung Hijau Desa Tegal Jampang
Hambulu
Pd. Udik, Kec. Kemang, Bogor
Jawa Barat 16310, Indonesia
Email: [email protected]
Phone: +6281933028183
We aim to respond to all privacy-related inquiries within 14 business days.